Our Advice Process
“I felt that the paperwork and literature was relevant and organised and knew that I could point out and have any queries answered and explained.”
“We have always found you to be a superb company to deal with. As customers of some years standing it seems to us that the experience keeps improving.”
“The service has been fantastic, over and above what I expected.”
Gaining a clear understanding
We begin with a fact finding session, which enables us to build up a picture of your personal and financial circumstances. Next, we look to understand and agree your objectives. This ensures that we are tailoring our advice to your priorities and developing the necessary understanding to deliver your goals. It is vital at this stage that you are given a transparent overview of the process, including the likely fees attached and the timings we envisage. This way, you know exactly what is involved before you commit. With this trust established, we can begin to move forward.
Establishing an appropriate solution
Advice & Recommendations
We will research all suitable financial products and services from across the whole market place, providing formal recommendations that meet your financial objectives and ethical concerns. In most cases, we will prepare a formal recommendation report, with the option of a further consultation to talk through your options.
Getting the wheels in motion
Once you understand the options and are comfortable in making decisions based on the recommendations we have supplied, we can implement the recommendations. We will support you by completing documentation and liaising with providers on your behalf. A formal record will document the advice and reasons why we have recommended these actions.
Keeping a watchful eye
Only through cultivating a long lasting relationship with our clients can we truly offer them the service we believe in. Close contact and regular reviews are vital in helping clients to monitor their progress against their financial objectives, to make sure that they are met in the years ahead. We have developed a series of client service propositions (Acorn, Samara and Berry) to help make this possible, which clearly outline our commitment to you.
Charging options for receiving our service
We have a range of options for charging for our services. The main options are:
- Fee based (either hourly basis or fixed fee) – invoiced directly to our client
- Fee taken from your financial arrangements – agreed with you but facilitated by the investment provider
We believe that we have transparent and clear charges which sit well with our principles of providing independent financial advice at an affordable cost. We believe that being transparent is the most appropriate way to demonstrate our impartiality to our clients. In the vast majority of cases we operate a combination approach whereby we complete stage one (Research & Recommendation) on an agreed fixed fee basis. Subject to the decisions a client makes we can then offer the option to implement (stage 3) the recommendations on a fee basis. Where investments or pensions are concerned this tends to be a percentage of the assets invested. If you request our on-going service (stage 4) this can either be funded via a monthly retainer or more usually via an adviser on-going fee deducted alongside the annual management charges for each fund.
Please see Client Fee Agreement for further information.